01Discover
Repeated visits and on-site interviews with villagers in Mae On to understand their life, their guests, and their booking pain.
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Yuwoglow
A booking platform for a Karen community's eco-tourism in Mae On, built from the ground up alongside the villagers themselves, replacing a phone-and-Word reservation process with one simple flow.
Long story short
To build the right thing, I went to the village and stayed a while.
The community ran bookings by phone and Word documents. Easy to double-book, hard to scale. Before writing code I travelled through Mae On, met the villagers repeatedly, interviewed them about their daily life and hospitality, and presented the website back to them to make sure it fit how they actually work.
02Build
One 4-step wizard serving both activities and homestays, with webhook-confirmed payments and inventory held before pay to stop double-booking.
03Present
Walked the community through the finished site so it matched their words, their pace, and how they welcome guests.
On the ground in Mae On
Requirements gathered in person, not over email.
I met the community multiple times, travelled to different spots around Mae On to see the activities and homestays first-hand, interviewed villagers about how they host, and presented the website to them for feedback. These visits shaped every decision in the product.
The build
One flow for activities and homestays. No double-bookings.
Unified two very different products, experiences and stays, behind a single, guided booking flow.
Slots are reserved the moment a booking starts, so two guests can't claim the same night.
Payments confirm via webhook (Beam) before a booking is finalised. No manual reconciliation.
The outcome
Phone → Webmanual process replaced
2-in-1activities + homestays, one flow
0double-bookings by design